Repetitive tasks
The same steps are done by hand every day and depend on people remembering them. A defined workflow runs them the same way each time.
AI services and technical delivery from Dhaka
AI workflows, agents and technical support, built into the systems you already run
REIT Limited is a Bangladesh-based AI services and technical-delivery company. We plan, build and support workflow automation, AI agents, AI orchestration, marketing systems, IT technical support and business platforms, designed so that a person approves any action that affects customers, records or spend.
- Registered companyRJSC No. C-169247/2021
- Human approvalDesigned into customer-facing actions
- Assessment firstScope and price agreed before any build
Enquiry workflow one run, four stages
4 min start to finish
InputWeb form, 09:12
Enquiry received
“Can you connect our helpdesk to HubSpot?”
Processing09:12
Classified and drafted
Type: integration project. Owner: sales. Reply drafted from approved content.
Human approval09:13
Waiting for a person
Account manager reviews the draft and edits one sentence.
Outcome09:16
Sent and recorded
Reply sent. CRM updated. Run logged with owner and time.
- 40+projects deliveredWorkflows, agents, platforms and support engagements since 2021
- 26business clientsIn the UK, Europe, North America, Australia, the Gulf and Bangladesh
- 3,150hours returned each monthManual work removed across live client workflows
- 97%approved without reworkAI-prepared items a person approved as drafted, last 12 months
Which business problem do you need solved?
Six common situations and the service that addresses each one.
Fragmented systems
CRM, helpdesk, documents and messaging do not share information. Orchestration connects them as one managed process.
Marketing operations
AI is used ad hoc and the brand voice drifts. A governed process moves each piece from brief to approved publication.
Customer support
Agents repeat answers that already exist in documents. A support platform suggests answers with their sources.
Technical issues
Devices, accounts and applications fail and nobody owns the fix. Scoped technical support gives each issue a route.
AI systems that drift
A launched assistant gets worse and nobody can say why. Assurance tests it before each change and monitors it in use.
What does REIT Limited do?
REIT Limited delivers four groups of services: AI automation and agents, AI orchestration and integrations, AI marketing, and IT technical support. Each engagement starts with an assessment of one process and ends with an operating guide.
AI Automation & Agents
Repeatable task automation and bounded AI assistants built for a defined business outcome.
AI Orchestration & Integrations
Agents, models, workflows and connected systems coordinated as one managed business process.
AI Marketing
AI and automation applied to marketing preparation, execution and measurement, with human approval.
IT Technical Support
Support for business technology and for the AI systems connected to it.
What do the numbers say about AI in business?
Most organisations now use AI somewhere, but few have scaled it. Published surveys show the gap: 88% of respondents told McKinsey in 2025 that their organisation uses AI in at least one function, while Gartner found in 2026 that 22% of organisations have scaled it across business units.
Each figure links to its published source. See AI adoption by market
88%
of survey respondents said their organisations use AI in at least one business function in 2025, ten percentage points more than in 2024.
McKinsey & Company, 10 December 2025Survey of 1,993 respondents, June to July 2025
22%
of organisations have successfully scaled AI across multiple business units or adopted an AI-first approach.
Gartner, 1 September 2026Survey of 1,303 organisations with at least USD 50 million revenue, January to April 2026
40%+
of agentic AI projects will be cancelled by the end of 2027 because of escalating costs, unclear business value or inadequate risk controls, Gartner predicts.
Gartner, 25 June 2025Analyst prediction, not a measured result
87%
of customers say it is essential for companies to provide an option to reach a human agent when using generative AI in customer service.
Gartner, 4 August 2026Survey of 3,566 customers, February to March 2026
What this means for a first project
The pattern in the data is consistent: adoption is easy, value is not. Projects stall when the process is not redesigned, when data and integrations are not ready, and when nobody owns the result. Customers also expect a route to a person.
That is why every REIT Limited engagement starts with one process, fixes its approval points before any build, and agrees the acceptance checks in writing. Read the buyer guide
Which business platforms can be configured?
Each platform is a configured build, not an off-the-shelf product. See how they are scoped
Customer Support Platform
Support answers are slow and inconsistent. Support knowledge, conversations and case routing. Built with Agentic AI Development.
Sales & CRM Platform
Leads wait because intake and follow-up are manual. Enquiry intake, lead records and approved follow-up. Built with AI Workflow Automation.
Marketing Operations Platform
Campaign work and approvals are scattered. Campaign inputs, approvals and execution status. Built with AI Marketing Automation.
Document & Knowledge Platform
Knowledge is locked in documents nobody can search. Approved documents made searchable with sources. Built with AI & Digital Orchestration.
What results have clients seen?
Three engagements with the measures, the tools and the limit found in each.
Case studySample case study
Order-document intake cut from two days to three hours
Brindlemoor Supply Co. · Wholesale distribution, United Kingdom
- 3 hEmail to ERP entry (median)lower, was 46 h
- 4Keying errors per 1,000 lineslower, was 21
- 112Orders handled per coordinator per dayhigher, was 38
The problem
Purchase orders arrived as PDF attachments in a shared mailbox. Two coordinators retyped each order into the ERP, and urgent orders waited behind routine ones.
What was built
- Mailbox trigger that classifies each attachment and extracts order lines
- Validation against the product list, with mismatches routed to a review queue
- ERP draft order created only after a coordinator approves the extracted data
Where a person approves
A coordinator approves every draft order before it reaches the ERP; low-confidence extractions are flagged line by line.
The result
Median time from email to ERP entry fell from 46 hours to 3 hours, and keying errors found at picking fell by four fifths. The coordinators now handle exceptions and supplier calls.
Systems and tools
- n8n
- Microsoft 365 mailbox
- Document extraction model
- ERP REST API
- PostgreSQL log
Limit found
Handwritten amendments on scanned orders still need manual entry; they are about 6% of volume and are routed straight to a person.
- Before launch
- After launch
- 48Jan
- 46Feb
- 44Mar
- 9Apr
- 4May
- 3Jun
View data table
| Period | Value |
|---|---|
| Jan | 48 |
| Feb | 46 |
| Mar | 44 |
| Apr | 9 |
| May | 4 |
| Jun | 3 |
Sample data
- Sector
- Wholesale distribution
- Country
- United Kingdom
- Size
- 85 staff
- Timeline
- Pilot 4 weeks, implementation 7 weeks
Case studySample case study
Support agents answer from one knowledge source, with sources shown
Kestrelway Appliances · Online retail, United Kingdom
- 1.9 hMedian first responselower, was 7.2 h
- 16%Repeat contacts on the same issuelower, was 24%
- 74%Suggested answers accepted by agentsnew measure
The problem
Twelve support agents searched four document stores and old tickets to answer warranty and delivery questions. Answers differed between agents and shifts.
What was built
- A knowledge assistant that suggests an answer with the source passage for each ticket
- Ticket classification and routing by product line and urgency
- Escalation to a senior agent with the full conversation context
Where a person approves
An agent sends every reply. The assistant suggests; it does not send, refund or change an order.
The result
Median first-response time fell from 7.2 hours to 1.9 hours, and repeat contacts on the same issue fell by a third.
Systems and tools
- Helpdesk platform API
- Email and web chat channels
- Retrieval index over approved documents
- Usage and feedback dashboard
Limit found
Suggestions for discontinued products were unreliable until those documents were tagged with end-of-sale dates.
- Before launch
- After launch
- 7.4May
- 7.2Jun
- 7Jul
- 3.6Aug
- 2.3Sep
- 1.9Oct
View data table
| Period | Value |
|---|---|
| May | 7.4 |
| Jun | 7.2 |
| Jul | 7 |
| Aug | 3.6 |
| Sep | 2.3 |
| Oct | 1.9 |
Sample data
- Sector
- Online retail
- Country
- United Kingdom
- Size
- 70 staff
- Timeline
- Pilot 4 weeks, implementation 8 weeks
Case studySample case study
Client onboarding coordinated across five systems
Quillhaven Legal Services · Legal services, Canada
- 2 daysMedian onboarding timelower, was 9 days
- 4%Matters stalled over 3 dayslower, was 31%
- 2Manual hand-off emails per matterlower, was 14
The problem
Opening a new client matter touched the CRM, conflict-check database, document system, billing and e-signature. Each step was started by email, and matters stalled between teams.
What was built
- One orchestration layer that holds the state of each matter from enquiry to signed engagement letter
- Three specialised steps (conflict search summary, engagement-letter draft, billing set-up) with typed hand-offs
- A dashboard showing every open matter, its current owner and how long it has waited
Where a person approves
A partner approves the conflict summary and the engagement letter. Nothing is sent to a client or written to billing before that approval is recorded.
The result
Median onboarding time fell from 9 working days to 2. Stalled matters, previously found by chasing email, are visible the same day.
Systems and tools
- Orchestration service with shared state
- CRM API
- Document management API
- E-signature API
- Billing system connector
- Execution log and cost monitor
Limit found
The conflict database has no write API, so the result is recorded by a person; the orchestration waits for that confirmation.
- Before launch
- After launch
- 9.5Oct
- 9Nov
- 8.5Dec
- 4Jan
- 2.5Feb
- 2Mar
View data table
| Period | Value |
|---|---|
| Oct | 9.5 |
| Nov | 9 |
| Dec | 8.5 |
| Jan | 4 |
| Feb | 2.5 |
| Mar | 2 |
Sample data
- Sector
- Legal services
- Country
- Canada
- Size
- 60 staff
- Timeline
- Pilot 4 weeks, implementation 10 weeks
Agentic AI DevelopmentSample
68%
Tracking questions resolved by the agent, was 0%
A shipment-status agent answers 68% of tracking questions
Freight forwarding · Norway
AI Marketing AutomationSample
3 days
Brief to approved piece, was 6.5 days
Campaign production time halved with every piece approved by a person
Managed IT services · Australia
Sales & CRM PlatformSample
35 min
Enquiry to first contact, was 26 h
Every enquiry reaches a salesperson with a qualified record in four minutes
Solar installation · Ireland
How does an engagement run?
In five phases: AI assessment, scoped pilot, evaluation and decision, production implementation (which ends with launch and handover) and managed support. You can stop after any phase, and nothing reaches production until the agreed acceptance checks are met.
- AI assessmentOne process is reviewed for fit, dependencies and risk.5 working days
- Scoped pilotOne bounded use case is built and tested on real cases.3 to 4 weeks
- Evaluation and decisionResults are compared with the acceptance checks agreed in advance.
- Production implementationThe accepted build is hardened, launched under control with a rollback route, and handed over.6 to 10 weeks
- Managed supportMonitoring, changes and incidents follow an agreed arrangement.
AI assessment
USD 500
5 working days
One process reviewed for fit, dependencies and risk.
Scoped pilot
from USD 2,500
3 to 4 weeks
One bounded use case built and tested on real cases.
Production implementation
from USD 6,000
6 to 10 weeks
The accepted pilot hardened, connected and launched.
Managed support
from USD 600 per month
Monthly, cancel with notice
Monitoring, changes and incidents under agreed targets.
Sample pricesPrices exclude third-party licences, model usage and taxes. The proposal sets the final price for your scope. Invoices are issued in USD; GBP, EUR and AUD are available on request.
How is our work distributed?
Projects by service group, clients by region and the monthly effect on client workload.
26clients
- United Kingdom31%
- European Union23%
- North America19%
- Australia and New Zealand12%
- Gulf states8%
- Bangladesh7%
View data table
| Item | Value |
|---|---|
| United Kingdom | 31 |
| European Union | 23 |
| North America | 19 |
| Australia and New Zealand | 12 |
| Gulf states | 8 |
| Bangladesh | 7 |
Sample data
- 2,140Apr
- 2,380May
- 2,510Jun
- 2,790Jul
- 2,960Aug
- 3,150Sep
View data table
| Period | Value |
|---|---|
| Apr | 2,140 |
| May | 2,380 |
| Jun | 2,510 |
| Jul | 2,790 |
| Aug | 2,960 |
| Sep | 3,150 |
Sample data
Why work with a team in Dhaka?
You get an established technical workforce, English-language delivery and a working day that overlaps the European morning and the Australian afternoon. The time-zone chart in this section shows REIT Limited's office hours on your local clock.
- REIT Limited at work (09:00 to 18:00 Dhaka)
- Your 09:00 to 17:00 working day
- DhakaGMT+6, office time09:00 to 18:00
- LondonGMT (GMT+1 in summer)03:00 to 12:00
- BerlinCET (CEST in summer)04:00 to 13:00
- DubaiGST07:00 to 16:00
- New YorkEST (EDT in summer)22:00 to 07:00
- SydneyAEST (AEDT in summer)13:00 to 22:00
View data table
| City | REIT Limited office hours in local time |
|---|---|
| Dhaka | 09:00 to 18:00; overlap with a 09:00 to 17:00 day: 09:00 to 17:00 (8 h) |
| London | 03:00 to 12:00; overlap with a 09:00 to 17:00 day: 09:00 to 12:00 (3 h) |
| Berlin | 04:00 to 13:00; overlap with a 09:00 to 17:00 day: 09:00 to 13:00 (4 h) |
| Dubai | 07:00 to 16:00; overlap with a 09:00 to 17:00 day: 09:00 to 16:00 (7 h) |
| New York | 22:00 to 07:00; overlap with a 09:00 to 17:00 day: none in office hours |
| Sydney | 13:00 to 22:00; overlap with a 09:00 to 17:00 day: 13:00 to 17:00 (4 h) |
Calculated from UTC offsets in standard time. In local summer time the blue bar starts one hour later in London, Berlin, New York and Sydney.
Sample office hours- A named delivery contact for every engagement
- Review calls inside your working day, with written summaries
- Client data kept in the client's own accounts wherever possible
- A support desk with published response targets
What can you verify before you decide?
What you can check today
REIT Limited is registered in Bangladesh (RJSC No. C-169247/2021; Trade Licence TTRAD/DNCC/022090/2022; BIN 004353945-0101) with an office in Dhaka. Registration numbers can be checked with the issuing authorities. Workflows on this site that are not client work are labelled as illustrative examples.
- A written scope and acceptance checks before any build
- A labelled demonstration of the workflow during the pilot
- An operating guide and handover at the end
- A scoping checklist to prepare your own process description
Practical questions
What will be delivered, and what remains manual?
A first project delivers one tested workflow, agent or platform module with its logs, approval points and an operating guide. Steps that are uncertain, costly or customer-facing remain with a person, who approves what the system has prepared. The proposal lists both: what is automated and what stays manual.
Who owns the workflows, prompts and accounts after handover?
Accounts, credentials and data stay with the client throughout. Ownership and licence terms for custom workflows, prompts and code are set out in the proposal, together with any third-party licence limits and how to export the work. Buyers should confirm these terms before a pilot starts.
Can you connect our existing systems?
It depends on what each system exposes. Feasibility turns on available APIs, access permissions, data quality and vendor restrictions, which are checked in the assessment before any commitment to scope. Not every application has a supported connection.
Who runs the system after launch?
Either your team, using the operating guide and handover, or REIT Limited under a support arrangement that defines monitoring, changes and incident handling. The choice is made in the proposal and can change later.
Book an AI assessment
Describe one process, the systems it touches and the result you need. We reply to qualified enquiries within 1 business day.
- Assessment before any build
- A person approves customer-facing actions
- Registered in Bangladesh, RJSC No. C-169247/2021